Assertive Communication allows you to clearly express your needs and desires without being too passive or aggressive.

A passive communicator may not articulate their views and allow others to influence or bully them. They may believe that their needs are not as important as others so give in, not talk or simply try to keep the peace. This can result in the person feeling frustrated and angry as their needs are rarely met. It can damage relationships as they may not be respected by others. It can also have a negative effect on the individual’s self-esteem.

An aggressive communicator may believe that their needs are more important than anyone elses. They may talk over others, bully and only look out for themselves. They may shout or appear aggressive as they try to articulate their point. This can damage relationships as other people don’t react well to aggression. It can also have a negative effect on other’s self-esteem.

An assertive communicator is able to both talk and listen to others. They recognise that their needs are as important as anyone else and have the ability to compromise. They are able to express a point clearly, can stand up for themselves while respecting the views of others. Assertive Communication enhances relationships and builds self-esteem.

How to Communicate Assertively

Remain calm and confident
Make eye contact
Talk clearly
Use ‘I’ statements
Communicate what you think, how it makes you feel and what you would like to happen.

I think……..

I feel……….

I would like it if……..